3 of Our Customers’ Biggest Challenges and How Glances Solves Them
We previously introduced you to Glancey, our data-finding hero. What you may not know about Glancey, though, is that she loves to solve problems. She is kind of like Shuri from Black Panther or Ethan Hunt from Mission: Impossible. She is always seeking to do more and is standing by, ready for assignments. Every business struggles at some point, but Glancey can be by your side ready to lighten the load with each challenge you encounter. Here are just 3 struggles a company may endure and how Glancey can solve them:
1. Losing track of your customer
Ever had a sales team member reach out to a customer to offer an upsell, only for them to find out that the customer is frustrated with a prior purchase and is thinking about cancelling entirely? What a jolt to the sales team! Imagine if the sales team could quickly retrieve information on the customer’s experience with your company to arm them with the leverage they need to resolve customer issues more effectively than ever before.
What would it look like to empower sales teams to make the right recommendations at the right time based on customer data? That’s where Glancey can supercharge your customer-facing teams. She provides team members with live, up-to-date information fully in tune with whom the customer has interacted. Teams can visualize where leads are in the sales process and more fully anticipate what customers need.
2. Using mediocre tools in an attempt to “streamline”
Having built integrations for 15 years, we have had a lot of conversations with small, medium, and large businesses. Many companies have researched all the options available to find the right marketing platform or the right CRM and yet come to the false conclusion that you need to find a platform that does a little of it all to cut down on costs and ensure your team is on the same page. Unfortunately, this means that you end up with a mediocre solution that isn’t really good at anything.
With Glances, you can have the best of both worlds – saving licensing costs while still empowering each department to use the best platform for what they do. Your marketing team can harness the power of Constant Contact or Mailchimp, your sales team can track deals in Salesforce or HubSpot, and your accounting team can use QuickBooks or Stripe. Use the best tools while maintaining simplicity. Best of all, your teams don’t need to lose any of the functionality. Glances empowers teams through data-insight and Actions. For example, customer support teams working in Zendesk can quickly create and send QuickBooks Invoices from the Glancey widget. Operations teams, while reviewing back-end processes from an internal database, can easily send PandaDoc templates for customer signatures. With your workflow and our team, the possibilities are endless.
3. Using tools and integrations that aren’t secure
If you were to take a piece of paper and start writing out all of the apps you use, all of the integrations that connect all of the apps you use, and all of the Zaps and connections you have, you might start to feel a little overwhelmed. In fact, we’re overwhelmed just writing it all out and we haven’t even started researching how secure each connection is! Put down the endless list on your paper and simplify all of that by using Glances, which displays data in real time directly from your apps. We do not store data from your apps and only store the minimally required information to connect apps in a safe, secure, and encrypted way.
If you want to see more about how Glances can improve your business workflow, schedule a demo or download the browser extension today.
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