Client Case Study: Why the Fanatical Labs Team Relies On Glances Every Day

We’re excited to kick off our client case study series where we will interview current users and report their workplace experiences using the Glances no-code integration platform. We have found that each customer has a unique combination of web apps connected to Glances in order to more efficiently complete their daily work. Since Glances works where you prefer to work, we have found that client use case stories can vary not only from business to business, but from team member to team member. Follow along as we dive into the case study findings – and don’t forget to click the full case study report, available below.

About the Customer

As a small team of software developers, Fanatical Labs runs two online marketplaces for CRM add-ons, plus creates and supports their own CRM integrations for popular platforms like Mailchimp and Zendesk. When an embarrassing number of open tabs to view crucial data from various platforms became a daily struggle, the team needed a solution to quickly view customer information across their many applications, CRMs, and internal databases, to stop the rework and improve productivity.

Tech Stack Overview

Fanatical Labs relies on two internal marketplace databases, plus the following Software as a Service (SaaS) apps to perform work functions on a daily basis:

• Inuit QuickBooks
• Mailchimp
• Stripe
• Slack
• Intercom
• Gmail
• Google Drive, Docs, and Calendar

Current Challenges

With team roles focused on customer support, marketing, product development, and sales, Fanatical Labs relies on a pretty large tech stack of SaaS applications to get through each workday. This presented a few challenges:

• The time it takes to find data from various apps, especially when trying to understand the big picture of a customer or contact, such as what products they are looking at or recently purchased.
• The frustration from switching tabs and searching for information when trying to close support tickets, answer chat messages, refund products, etc.
• The slowdown of productivity and ability to quickly move on to more important tasks.

Why Try Glances?

The team decided Glances was the best solution to meet their needs because it does not require any coding, it supports dozens of popular SaaS apps including their custom internal marketplace databases, and it quickly shows the data they need in real time. With a browser extension, web and mobile access, plus in-app functionality with workplace platforms like Monday.com, Glances is readily available in the unique ways each teammate prefers to get work done.

Click to view the customer’s results in the full case study report below, so you can determine if Glances is the right productivity-boosting platform for your team as well.

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