Stay On Top of Freshdesk Support Tickets Anywhere

Access your Freshdesk data anywhere, using Glances

Freshdesk customer support platform is part of the Freshworks suite of software, which also includes its CRM called Freshsales. Its goal is to help businesses turn their service agents into customer champions and drive more meaningful conversations with customers.

If you are a current or potential Freshdesk user, you can simplify your workday with the ability to view your customer support tickets while working in any app outside of the platform. All of this and more is made possible by the Glances no-code integration platform. Whether you rely on other business apps like Freshsales, FreshBooks, or other tools in your SaaS stack, Glances empowers you with a single view of your customer insights and personal tasks across multiple apps, in real time. Working on any webpage you visit or within any app you use, Glances helps you and your team eliminate roadblocks and get back to The simplest way to work™.

Available Freshdesk views (we call these Glances)

When Freshdesk is connected to Glances, you can search and view your live support ticket data within any web app or platform you prefer to work in. Start by entering any contact’s name or email address in the Glances Search tab, or use Glances Search and Highlight feature to auto-search. From there, any available data related to your contact will appear, filtered and organized per connected app. Scroll through the list and click to view the details. If you need to jump out of Glances and view anything directly in an app, just click on our handy external link to make it happen.

Below is the current list of Glances available for Freshdesk. Need to see a specific view or data set? Contact our team to discuss custom options for your business.

• Freshdesk Individual Contact Details
• List of Freshdesk Contact’s Tickets
• Freshdesk Individual Company Details
• Freshdesk Open Tickets Assigned to an Agent

Immediate ways to view your Freshdesk data using Glances

1. By Browser

Once the Glances browser extension is installed and you have connected your favorite apps, there are a few ways to access the data you need:

• ✔️ Click the Glances widget in the corner of the page to begin a manual search or view your upcoming tasks.
• ✔️ Click on any Glancey-stamped email address on any webpage you are viewing to see related data.
• ✔️ Try Glances Highlight and Search to auto-search by name, email, order numbers, and more criteria.
• ✔️ Use the My Daily Glances tab to view your personal tasks across apps: scheduled meetings, to-dos, and more.

2. By Web and Mobile

If you have an internet connection, you can access your Glances from anywhere, on any device. Log in to your glances.com account, locate the top search bar, then enter any contact’s name or email address to view any related data across your apps. For the best mobile experience, go to m.glances.com, log in, and start your search.

3. By Other Apps

Glances has in-app functionality with workplace platforms like monday.com. Learn more about connecting these two powerful platforms and stay tuned for more in-app product launches.

Glances is your go-to hub for multiple apps, not just Freshdesk

You already depend on Freshdesk every day as your go-to support platform, but we realize you likely spend a lot of time in other applications important to your job. Finding both personal tasks and customer insights within various web apps is a huge, time-consuming struggle. Allow Glances to bring your favorite apps together, securely showing your data in a single view from whatever app you are using.

Integrate Freshdesk with all your favorite apps, using Glances

Start your free trial to connect your favorite business apps and access your data in one easy click, from any app or webpage. You can find and connect Freshdesk when you are logged in to your Glances account or check out our listing on the Freshdesk app marketplace.

More helpful steps

Schedule a demo to see the time-saving benefits of Glances in action or ask our team questions.

If you need to connect a specific app or platform with Glances that is not currently available on glances.com, please send your requests to hello@glances.com.

Find more step-by-step articles with the latest information on our support site.