What’s Happening in Support? Use Glances to Access Real-time Zendesk Data in Any App
Access Zendesk data when and where you need it, using Glances
The pros at Zendesk are in the business of making customer service better and easier to manage, thanks to their popular software that sets up teams for success and keeps everything in sync. If you currently use Zendesk, you can accomplish more during your workday with the ability to view your support data while working in any app outside of Zendesk, all made possible by the Glances no-code integration platform. Glances also empowers you to work in your other business apps like Salesforce, Monday.com, Slack, or any tool in your SaaS stack to view your customer insights. Whether for viewing information related to your daily workload or your contacts, Glances helps you effortlessly see the big-picture data you need across multiple apps, in real time.
How Glances and Zendesk work together, a use case story
In the workplace scenario below, understand how Glances enables Support Agent Leo to see everything about a customer in one holistic view, so he can work as efficiently as possible.
Working for a popular retail company, Leo receives a call from a customer through Zendesk who said she was charged full-price for an item she purchased even though she had a discount code. Leo knows he needs to verify the item purchased on Shopify, the amount paid through Stripe, and the discount code offered to the customer through the Mailchimp campaign. He uses the Glances desktop app by pressing ⌘⇧E (Command + Shift + E) to search the customer’s name and he instantly can see all the information above, including the discount that was applied through Shopify. Leo confidently explains the payment total and its accuracy which helps the customer better understand. As a result, the customer is pleased at how quickly the interaction occurred and felt secure in Leo’s response.
3 immediate ways to view Zendesk support data using Glances
Glances acts as your go-to hub for viewing customer insights and personal tasks across all apps, unifying your once-siloed information so you can feel more organized, crush productivity, and get back in control of your workday goals. Below are the 4 major pathways for using Glances to access your Zendesk ticket and user data from various apps and platforms in one simplified view, in the way that works best for you:
1. By Browser
Once the browser extension is installed and you have connected your favorite apps, Glances will stamp a data point, such as an email address, that displays on the webpage you are viewing. To see data associated with that email, click the stamp. Alternatively, you can use the Glances widget in the corner of the page to see relevant data, including the ability to search by any name or email address. Consistent with the Glances web app, you will also see the My Daily Glances tab, which shows your personal tasks data across apps, such as: upcoming meetings, to-dos, and much more.
2. By Web and Mobile
If you have an internet connection, you can access your Glances from anywhere, on any device. Log in to your glances.com account, locate the top search bar, then enter any contact’s name or email address to view any related data across your apps. For the best mobile experience, go to m.glances.com, log in, and start your search.
3. By Other Apps
Glances has in-app functionality with workplace platforms like monday.com. Learn more about connecting these two powerful platforms and stay tuned for more in-app product launches.
Glances is your go-to hub for multiple apps, not just Zendesk
You already depend on Zendesk every day for managing your customer support, but we realize you likely spend a lot of time in other platforms important to your job. Whether you use Crisp, Shopify, Google Drive, or any other combo of popular applications, we understand that finding both personal tasks and customer insights within various systems is a huge, time-consuming struggle. Glances brings your favorite online apps together, securely showing your data in a single view from whatever app you are using.
Try Glances with Zendesk (and all your apps!) to take back control of your workday
Start your free trial to connect your everyday apps and access your data in one easy click, from whatever webpage you are on. If you already use Zendesk, you can get it connected to Glances by finding the Zendesk app when you are logged in to your Glances account.
More helpful steps
Schedule a demo to see the awesome benefits of Glances in action or ask our team questions.
If you need to connect a specific app or platform with Glances that is not currently available on glances.com, please send your requests to hello@glances.com.
Find more step-by-step articles with the latest information on our support site.